日批在线视频_内射毛片内射国产夫妻_亚洲三级小视频_在线观看亚洲大片短视频_女性向h片资源在线观看_亚洲最大网

US EUROPE AFRICA ASIA 中文
World / Reporter's Journal

Hainan's secret to top-flight service is all in the details

By Zhang Yuwei (China Daily USA) Updated: 2014-06-23 06:28

Lin, a teacher from China's northeastern city of Shenyang, can now visit her daughter more often thanks to Hainan Airlines' nonstop service between Beijing and Boston.

"This new service is really providing a great convenience for me and many Chinese parents whose children are studying in Boston," said Lin as she found her seat on Flight 481 — the airline's inaugural service launched last Friday.

Hainan's secret to top-flight service is all in the details

"It was too much of a hassle before," she said, mentioning one incident where she and a group of Chinese parents were delayed in Newark airport for their connecting flights to Boston. "Most parents don't speak English, as you can imagine, so it was troublesome to be in that kind of situation."

Lin's concern reflects the feelings of many Chinese parents who send their kids to study in Boston, Massachusetts' capital that has more than 100 universities including Harvard and MIT. Chinese students, more than 230,000 in number, topped the list of foreign students studying in the US last year, according to the Institute of International Education. Boston was among the cities that saw a 10 percent increase in Chinese enrollment last year.

The increase in Chinese students and people-to-people exchanges between Boston and China was one of the reasons why Hainan started the direct route.

"The new service represents a gateway for Hainan Airlines on the east coast in our current services in the US besides Seattle and Chicago," said Xie Haoming, president of Hainan Airlines. "More routes between other US and Chinese cities are in the works."

Xie and a few of his colleagues were on the inaugural flight, a Boeing 787 Dreamliner, to attend a celebration ceremony at Boston Logan International Airport. He called the new service a "milestone" in Hainan Airlines' history.

Trained as an aircraft technician, Xie will mark his 20th anniversary with the company next year. "It's a unique company where staff benefits are always a high priority," said Xie.

Among the crew was Yu Chaojie, the lead pilot of the inaugural flight and general manager of flight operations at Hainan Airlines, where he oversees nearly 3,000 pilots and trainee pilots.

"It's a place that granted me a dream," said Yu who has worked at Hainan Airlines for 12 years.

Tian Wenbo, cabin manager for the flight, said the staff's dedication to serving their passengers in the best way they can is motivated by how the company takes care of them. "We take care of the passengers the way we are taken care of by the company," said Tian.

Founded in 1993, Hainan Airlines has more than 130 Boeing and Airbus aircrafts with 600 domestic routes throughout China and international services to Europe, Russia, Southeast Asia and North America, linking some 100 cities worldwide.

As the fourth largest airline in China, Hainan Airlines has been named "Best Airline in China" by Global Traveler magazine and was awarded a "Five-Star Airline" title by SKYTRAX, a global airline rating agency.

Despite the competition in both domestic and North America markets, Hainan Airlines believes that attention to detail is the key to keeping and gaining more customers.

"We have to be as much detail-oriented as we can to keep up our outstanding service for our passengers," said Xie, referring to everything in their service from menu design to the creative production of a Peking opera version of the safety video.

Lin, who scheduled her visit to her daughter on Hainan Airlines' inaugural Beijing-to-Boston flight, said the airline's service made her a regular passenger. "They care about details," she said. "The flight attendant asked me if I needed a wakeup call for when the food would be served. This never happened to me before with any other airline."

Two rows behind Lin was Mario Greco, a marketing director with Alcoa who was returning from China on a business trip. "Convenience is what I'm looking for," said Greco, who lives in Pittsburg.

The Boston-Beijing service offered one more option for Greco when he travels to China as there is no direct flight between Pittsburg and China.

"It's been a pleasant experience," said Greco as he was getting ready to try on the pajamas offered by the airline. "They are very thoughtful."

Contact the writer at yuweizhang@chinadailyusa.com.

Trudeau visits Sina Weibo
May gets little gasp as EU extends deadline for sufficient progress in Brexit talks
Ethiopian FM urges strengthened Ethiopia-China ties
Yemen's ex-president Saleh, relatives killed by Houthis
Most Popular
Hot Topics

...
主站蜘蛛池模板: 亚洲男人天堂2020 | 九九热精品视频在线观看 | 国产精品一区二区免费看 | 日韩va在线 | 一区二区欧美日韩 | 免费黄色在线网站 | 久热在线视频 | 成人免费激情视频 | aaa精品 | 99在线观看 | 亚洲一区二区三区在线免费观看 | 天堂av8| 91亚洲精品在线观看 | 日本在线观看网址 | 久久精品夜 | 免费av黄色 | 放几个免费的毛片出来看 | 国产精品一二三 | 久久国产秒 | 国产黄网在线观看 | 纯爱无遮挡h肉动漫在线播放 | 亚洲最大av网| 天堂精品 | 特级黄色网| 黄色高清在线观看 | 亚洲欧洲免费视频 | 午夜免费观看视频 | 久久精品999 | 伊人久久综合 | 日本黄色三级视频 | 国产日韩中文字幕 | 一道本在线观看 | 中文字幕偷拍 | 日本精品视频在线播放 | 91免费看片 | av网站免费观看 | 性做爰裸体按摩视频 | 欧美区在线 | 精品国产一区二区三区久久久蜜臀 | 国产51视频 | 日韩欧美三级 |