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Consumer complaints about real estate, automobiles, computers and telecommunications products and services are on the rise, consumer protection advocates have said.
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Consumer complaints about real estate, automobiles, computers and telecommunications products and services are on the rise, consumer protection advocates have said.
"Though the number of consumer complaints has declined in the first six months year on year, the number of complaints about houses and automobiles are rising, and they are getting more complicated," Wu Gaohan, deputy secretary-general of All China Association of Consumers, said.
Brokers for real estate projects have been known to over exaggerate the products on offer, leaving purchasers angry and disappointed when they discover the house they have bought is of low construction quality.
Other complaints include poor property management services, contract violations and instances where the release of property ownership certificates have been postponed.
Moreover, instances of extreme hyperbole and fraud in television advertisements have been uncovered, some involving high-profile celebrities who have acted as the product's spokespersons.
In March, crosstalk performer Guo Degang was involved in a scandal when a weight-loss tea he promoted was found to be ineffective.
Wu made the remarks yesterday during the official launch of "Good Faith Prospering Commerce Publicity Month", a national campaign involving 15 ministerial-level departments.
Events promoting "good faith commerce" will be held starting from next week, including a high-level forum in Shanghai on Tuesday, and a press conference on September 13 on the progress made in credit system construction among different industries.
To furtherstrike at commercial swindle and defend customer rights, the ministries, headed by the Ministry of Commerce, have established an anti-commercial fraud website: www.antifraud.gov.cn.
"All consumers who feel cheated can submit their complaints on the website, and we will transfer the information to the relevant government departments, or provide necessary legal suggestions," an official with the commerce ministry, said.
Departments involved must respond to complaints within 10 days.
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(China Daily) |
據(jù)消費(fèi)者權(quán)益保護(hù)相關(guān)人士介紹，有關(guān)房屋、汽車、電腦、通訊產(chǎn)品及服務(wù)的投訴呈上升趨勢。
全國消費(fèi)者協(xié)會副秘書長武高漢說：“盡管今年上半年的消費(fèi)者投訴總量與去年同期相比有所下降，但有關(guān)房屋及汽車的投訴量不斷上升，而且情況日趨復(fù)雜。”
據(jù)消費(fèi)者投訴，房地產(chǎn)經(jīng)紀(jì)人過分夸大待售房產(chǎn)的品質(zhì)，而購房者卻發(fā)現(xiàn)所購房屋的質(zhì)量很差，因此感到氣憤和失望。
房屋類投訴還包括物業(yè)管理服務(wù)差、合同違約及房產(chǎn)證遲遲辦理不下來。
此外，過度夸大產(chǎn)品功效及虛假的電視廣告遭到投訴，其中有些廣告甚至是名人代言。
今年3月，相聲演員郭德綱身陷“假廣告”風(fēng)波，他代言的一種減肥茶被證明毫無功效。
武高漢在昨天的“誠信興商宣傳月”啟動儀式上發(fā)表了此番講話，該項(xiàng)全國性的活動由15個(gè)部級單位聯(lián)合開展。
“誠信興商宣傳月”系列活動將于下周啟動，并將于周二在上海舉辦一個(gè)高層論壇。此外，有關(guān)行業(yè)誠信體制建設(shè)進(jìn)展的新聞發(fā)布會將于9月13日召開。
為了進(jìn)一步打擊商貿(mào)活動中的欺騙行為及保護(hù)消費(fèi)者權(quán)益，以商務(wù)部為首的各部委聯(lián)合建立了反商業(yè)欺詐網(wǎng)站“中國反商業(yè)欺詐網(wǎng)”（www.antifraud.gov.cn）。
商務(wù)部的一名官員說：“覺得受到欺騙的消費(fèi)者可以在網(wǎng)上提交投訴，我們會把信息轉(zhuǎn)給相關(guān)部門，或提供必要的法律建議。”
相關(guān)部門必須在十天內(nèi)對消費(fèi)者的投訴進(jìn)行反饋。
（英語點(diǎn)津姍姍編輯）
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