Only 25 percent of urban residents in Guangdong province are satisfied or relatively satisfied with the conduct of those working in local government and public institutions.

About the same percentage are unsatisfied, according to a survey of 2,032 urban residents in Guangdong by the Guangzhou Public Opinion Research Center in August.

Among those who have sought services at local government departments, 46 percent agree that the services are provided only after gifts are offered to officials, with 24 percent admitting to offering banquets, entertainment, shopping cards, gifts and money.