日批在线视频_内射毛片内射国产夫妻_亚洲三级小视频_在线观看亚洲大片短视频_女性向h片资源在线观看_亚洲最大网

chinadaily.com.cn
left corner left corner
China Daily Website

Bank customers' satisfaction up

Updated: 2012-07-11 10:29
By Wang Xiaotian ( China Daily)

Customer satisfaction with retail banks in China has improved this year due to "significant" increases in satisfaction with fees and problem resolution, according to a survey released by JD Power Asia Pacific Inc on Tuesday.

Overall satisfaction in 2012 improved by two points to 687 on a 1,000-point scale from 2011, after having experienced an eight-point decline in 2010, the company said. Customer satisfaction with fees increased by 38 points, and on transactions it rose by 31 points, while satisfaction with problem resolution improved 59 points from 2011.

"The cancellation of 34 items regarding service fees, announced in 2011 by the banking regulator, is likely to have influenced the improvement in satisfaction with fees among customers in China," said Steven Zou, senior manager of financial services at the company.

Satisfaction with large commercial banks increased seven points from 2011, while satisfaction with joint-stock banks declined by four points, primarily because of a decline in satisfaction with problem resolution and accommodations, it said.

Satisfaction with six overseas banks, including HSBC, Citibank and Standard Chartered Bank, fell below average both among general and VIP clients. A total of 6,651 retail-banking customers in 16 cities were questioned in the survey, which examined the operations of 24 banks in China.

Shenzhen Development Bank ranked the highest in customer satisfaction, followed by China Everbright Bank and China Merchants Bank Co Ltd. Shanghai Pudong Development Bank Co Ltd ranked the highest among customers with VIP accounts.

Among customers of the highest-performing banks, 44 percent said they "definitely will not" switch to a different lender. In addition, 51 percent of those customers said they will use other products from the same bank, and 49 percent said they "definitely will" recommend the bank to others.

The survey measures customer satisfaction regarding transactions, product offerings, account information, accommodations, fees, and problem resolution.

While bank customer satisfaction is on the rise in China, a significant gap in overall satisfaction levels still remains between China and the United States, said Rockwell Clancy, vice-president of global financial services at JD Power and Associates, parent company of JD Power Asia Pacific.

"While transactions are important satisfaction drivers across markets, fees have emerged as the most important in China. In-person and ATM transactions account for much of the satisfaction gap between Chinese and US customers."

Clancy said there are more issues in China with branch appearance and ATM availability, and branch satisfaction gaps continue to be driven by longer waiting times and poorer service.

wangxiaotian@chinadaily.com.cn

Bank customers' satisfaction up

 
 
...
...
...
主站蜘蛛池模板: 性爱视频在线免费 | 狠狠综合| 殴美一级片 | 欧美精品一区二区三 | 国产精品久久久精品 | 国产成年人 | 天天插天天舔 | 亚洲天堂av在线免费观看 | 亚洲欧美日韩高清 | 999精品免费视频 | 精品一区二区三区av | 欧美日韩中文字幕在线观看 | 国产精品久久久免费看 | 在线免费亚洲 | 黄色a级片在线观看 | 五月天综合网站 | 日韩毛毛片 | 伊人精品在线观看 | 久草免费在线 | 一级免费片| 欧美精品大片 | 来射吧| 亚洲欧美在线观看 | 超碰免费视 | 欧美成人免费在线 | 永久久久久| 四虎影院最新 | 欧美日韩一区三区 | 日韩欧美二区 | 岛国裸体写真hd在线 | 免费的黄色大片 | 久操| 99国产视频 | 国产精品视频播放 | 激情网五月 | 黄色高清在线观看 | 亚洲男人天堂av | 亚洲免费黄色网址 | 国产精品69毛片高清亚洲 | 久久五月天婷婷 | 中文久草|