"Great attention should be paid to the public's complaints over the poor quality and high price of some government services at the grassroots level. Some government departments attribute the cause of such a situation to lack of funds, but I think it's more about lack of an awareness to serve the people."

Fan Hesheng, a professor at Anhui University, talking about media reports about some government departments in Anhui province charging several times the market price for photocopying.