Customer service goes online
By Tuo Yannan | China Daily | Updated: 2011-09-19 07:58
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A Sina Weibo logo on a wall inside an office building in Shanghai. The development of new media has forced companies to recognize their customer services should not be limited to stores or call centers, but should also expand online. Gao Yuwen / for China Daily |
New media force businesses to find new ways to win customers' trust via the Web
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