Face-to-face services

Li, from Chongqing, has pledged to continue the optimization and expansion of the "one-form" system, and regards it as an innovation in improving work methods and enhancing grassroots governance.

"The ultimate goal of this innovation is to advance the Chinese path to modernization, better serve the people, and promote their sense of happiness, fulfillment and security," he said.

The system has been put into operation across all levels of government in Chongqing, including municipal departments, over 1,000 townships, and more than 9,000 villages. It is also being studied and emulated by other regions in the country.

Local residents and grassroots workers have experienced the benefits. Li Na, a villager from Xiaonanhai township in Qianjiang district, used to be frequently asked by village committee staff members to assist in collecting data on household populations and the number of elderly people left behind.

"With the new system in place, such requests have decreased, and the frequency of visits from our village officials has increased," she said. "I can focus more on my homestay business and have additional time to learn and exchange ideas outside the village."

Community worker Chen Junlin said he also now has more time for direct contact with people.

"The 'one-form' system has allowed me to respond to people's difficulties more quickly and address their problems more efficiently," said Chen while inspecting the repair of a water leak in a resident's home in Minzhu community in central Chongqing's Jiulongpo district in May.

"Not only can I access and update data on my laptop, but I can do so easily on my mobile phone anytime, anywhere," he added.