Yan Mi, senior vice-president and chief technology officer for Beike Zhaofang

The digitization of the psychological world is even more difficult -- the core is trust. In a scene full of distrust, there will be a lot of business opportunities.

People do not have enough trust in real estate agents or companies. On the one hand, agents lack professional dignity and are not respected. On the other hand, the user experience is quite poor -- everyone wonders if the agents could lie.

We strive to enhance trust through improvements in science and technology. We have done a lot through artificial intelligence and other technology to solve the problem of "variance" among people in work -- different service quality among different agents, so every agent can achieve at the same level and provide better service.